FAQs

We work quickly to get your order on its way! All orders are processed within 2 business days after payment confirmation.

Estimated delivery times:

• Austria: 2–4 business days

• EU countries: 4–8 business days

No, shipping fees are automatically calculated at checkout.

See the conditions below:

• Austria: free shipping
• Germany, Spain, Italy, Switzerland, and Czech Republic: free shipping for orders over €400
• Other EU countries: flat rate of €14.90

If you’re in Austria, receiving your order is easy! As soon as your package is shipped, you’ll receive a tracking number.

To follow the delivery, download the Post Österreich app and enter the code in the app.

We recommend downloading the Post AT app to track your order, receive delivery notifications, and choose a pick-up point, if needed.

You will receive an email with the tracking number as soon as your order is shipped.

With this code, you can track your package on the website of the carrier in your country or use international tracking services.

If you have any questions, just reach out — we’re here to help!

Yes! We ship to all European countries. Just let us know your country and ZIP code, and we’ll calculate the shipping cost for you.

Changed your mind? No problem! Just contact us as soon as possible.

Orders can only be canceled before they’re shipped, so the sooner you reach out, the better.

After dispatch, our return policy applies.

Oops — we’re truly sorry! Please email us with your order number and a quick photo of the item you received.

Absolutely. If you receive something damaged or faulty, contact us right away.

We’ll gladly replace the item or offer a store credit, and we’ll cover any return shipping costs, too.

You can request a return within 7 calendar days of receiving your order.

Just make sure the item is:

• Unworn and in perfect condition

• With the original tag attached

• In the original or protective packaging

Once we approve the item returnal, we’ll send you an email confirming the exchange approval along with further shipping instructions.

Return shipping is paid by the customer. Once we receive the item, we’ll issue a store voucher for the full amount — and it never expires. As our production is slow fashion and small-scale, we prioritize store credit for exchanges.

Our pieces are made with love and care — and they love to be cared for too!

• Hand wash or use a gentle machine cycle

• Avoid bleach or harsh chemicals

• Always dry in the shade

And don’t forget to check the care label inside each garment for specific tips.

Not at the moment — but we’re always here to help. If something’s not right with your piece reach out to us.

We’ll do our best to find a warm, fair solution that makes you smile again.

If the item you love is sold out but we still have the same fabric, we can recreate it as a custom order. 

If the original fabric is no longer available, just send us a message via our contact form, and we can choose another similar or exclusive fabric together, based on your preferences.

If you like the design of the item, but want it in a different color or print, that’s possible too! Our work is artisanal and made with care — we’re always happy to offer a personalized solution for you.

In each product description, you’ll find approximate measurements and the recommended size.

Below the description, you’ll also find a size and measurement chart to help you choose more confidently.

Still unsure? Send us a message — we’ll gladly help you find your perfect fit!

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